Cancellation and refund policy
How deposits, cancellations, rescheduling and work already performed are handled for audit engagements. Effective 15 August 2026.
Before an engagement starts
An enquiry does not carry a fee. When you accept a written scope, first-time clients usually pay a 40% deposit to reserve the audit window. The engagement letter states any different arrangement.
You may cancel within two business days after paying the deposit for a full refund if we have not begun the conflict check, intake or file review. Send the request to info@bundlepathbase.digital with the client and engagement reference.
Once work has begun
If you cancel after work starts, we deduct time already performed and approved external costs from amounts paid, then refund the balance. Work performed includes planning, indexing records, evidence testing, meetings and drafting. We provide a calculation with any partial refund.
Completed review stages, issued reports and specialist costs already incurred are non-refundable. A funding decline, a report finding or disagreement with an independent conclusion does not by itself create refund eligibility.
Rescheduling and missing records
You may request one timetable change without an administration fee if notice arrives at least three business days before the planned start and new dates are available. Later changes may require payment for reserved time that cannot reasonably be reassigned.
If agreed records are not supplied, we first offer a revised date or a report subject to stated limitations. Continued delay may be treated as client cancellation. There is no “no-show” charge for an ordinary call, but a missed site visit may incur non-recoverable travel and reserved-time costs.
Cancellation by Bundlepathbase
We may withdraw where independence, conflict, safety, competence, non-payment or unreliable evidence prevents proper work. If withdrawal is not caused by your breach, we refund the unearned portion of fees. If we cancel before starting, we return the full deposit.
Processing a refund
Approved refunds are initiated within 10 business days and returned through the original payment method where possible. Banking processing can take additional time. We may request account confirmation where the original route is unavailable, but will not redirect funds on an unauthenticated email instruction.
Exceptional circumstances
Serious illness, severe weather, farm-access restrictions or events outside either party’s reasonable control are handled case by case, with rescheduling preferred where the funding timetable permits. Statutory consumer rights remain unaffected.
For a cancellation, change or refund query, email info@bundlepathbase.digital or call +27 31 555 7450.